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Civic technology which seeks to create social impact in the traditional funding landscape experiences unique forms of complexity in the design process. One such form of complexity is that frequently the clients for a civic technology project are often not the same as the users. This must obviously be considered in user-centred design, and when trying to make key decisions about design features. This needs to be remembered when engaging with clients on the project – and strategies need to be implemented for resolving impasses where organisations believe a client’s priorities do not align with the users.

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